Not every problem can be solved over a remote session. When a printer, a switch, a scanner, or a workstation needs hands on it, Capstan technicians come to the office, the plant, or the warehouse.
Onsite visits are included for managed clients in Dallas / Fort Worth and South Florida. No fuss and no extra charge for standard support in those markets.
When we show up
- Hardware that will not cooperate remotely
- Network closets, wireless surveys, and floor walks
- New computers, moves, and employee onboarding that should not wait on a shipping box and a video call
- Scheduled onsite time so your team sees the same people, not a rotating stranger