Fully Managed IT
Your entire IT department, delivered as a service.
The Challenge
Technology should move the business forward, but for many organizations it becomes a constant distraction. Employees lose productivity to technical issues, cybersecurity demands continue to grow, vendors require management, and leadership spends valuable time dealing with problems that have nothing to do with running the business.
Capstan provides a complete, outsourced IT department responsible for the day-to-day operation, security, support, and strategic planning of your technology environment. Through proactive monitoring, maintenance, help desk support, cybersecurity management, infrastructure oversight, and long-term planning, we ensure technology supports your business objectives rather than competing for attention. Our transparent approach includes no long-term contracts, no onboarding fees, and no surprise project charges.
Fully managed IT sits next to co-managed IT, a cybersecurity assessment, and backup and disaster recovery.
Help Desk & User Support
Technical support for your team by phone, email, or our client portal. Every request is tracked to resolution in our ticketing system, so nothing gets lost and you can see exactly what we're working on.
Proactive Monitoring & Maintenance
We keep a pulse on servers, the network, and desktops so problems surface before they stop work. Maintenance runs with that monitoring: health checks, capacity and hardware warnings, and the quiet fixes that keep the environment current without waiting for a ticket.
Onsite Support
Remote when it is enough, onsite when it matters. In Dallas / Fort Worth and South Florida, managed clients get regular onsite time as well as as-needed visits: typically every couple of weeks for smaller teams and weekly for larger ones.
Automated Patching
Updates are a necessity and easy to miss. We deploy them quietly in the background, on a window you approve, so reboots do not interrupt the day. Skip or delay a specific update when you need to. Reports show you are current — you do not have to take our word for it.
Backup & Disaster Recovery
Fast, file-level restores from onsite backups, plus a second copy in the cloud for disaster recovery. The same approach covers SQL Server, Exchange, VMware, and Hyper-V when those are in the environment. The plan is written for your business, not a generic RTO slide.
Technology Planning & Vendor Management
Roadmaps, budgets, and quarterly reviews with a vCIO who reports to you — not to the seller. We manage the vendor relationships that sit under that plan: internet, phone, hardware, and software accounts, so the people who need to fix something already know who Capstan is.
Bundled for every user and device
Our standard security and productivity stack.
Every user and every device we manage is covered by the full stack below, with no separate licensing to track.
Email Filtering
Cloud-based filtering that stops many spam, phishing, spoofing, and malicious attachments before they ever reach a mailbox — plus continuity so email keeps flowing during a provider outage.
Password Manager
An encrypted vault for every user, with secure sharing across teams and a company-owned record of credentials that survives staff turnover. No more passwords in spreadsheets or on sticky notes.
Microsoft 365 Backup
Independent, third-party backup of Exchange Online mail, OneDrive, and SharePoint with point-in-time recovery well beyond Microsoft’s native retention — covering accidental deletion, ransomware, and departed-employee data loss.
Windows Rights Management
Removes standing administrator rights from day-to-day user accounts while still allowing approved software installs. Elevation requests are reviewed and approved in real time, so security never turns into a productivity bottleneck.
Endpoint & Network Security
- Endpoint Detection & Response (EDR) on every workstation and server, monitored around the clock by live analysts who isolate threats as they emerge.
- Security Information & Event Management (SIEM) provides security log collection and correlation for servers and firewalls, so suspicious activity is caught across the network — not just at the endpoint.
Account Security
- Identity Threat Detection & Response (ITDR) watches Microsoft 365 accounts for takeover attempts, malicious inbox rules, and impossible-travel logins.
- Identity Security Posture Management (ISPM) continuously measures your tenant configuration against security best practice and flags gaps before they are exploited.
Security Awareness Training
Short, continuous training that keeps your team current on phishing, social engineering, and safe computing habits — with completion tracking to support your cyber insurance and compliance requirements.
Business Training Platform
On-demand video courses covering Microsoft 365, Windows, and everyday business applications. Available to every user at no additional cost, so your team gets more out of the tools they already have.
24/7 Security Operations Center
Our SOC collects sign-in and identity events, process and file activity, network connections, and firewall logs, then correlates them across the environment. That correlation is what catches an attack that looks harmless on any one device, with live analysts investigating, containing, and escalating around the clock.
We continually evaluate the products behind these services and substitute best-in-class alternatives at no additional cost to you.